When you CONTACT US with a question:
We will respond within 24 hours with an answer. If we do not know the answer, we will email you with that fact. We will attempt to find the correct information for your question and email you a second time with that answer.

When you call with a question:
Your call will be answered by a knowledgeable representative who will do everything possible to make it a pleasant experience, and attempt to give you correct answers. If the representative does not know the answer, he/she will attempt to find it and then return your phone call, within a reasonable time frame.

Live Chat box:
While online, you will find our representatives are ready to answer your "live chat" questions, and if unable to do so, will advise that they will find an answer and get back to you. At that time, please provide a way the representative can get back in touch.

When placing your order with our "SECURE" shopping cart:
You will pay using PayPal's Secure Site - you can use your PayPal account, or any of your credit cards.
Every attempt has been made by our webmaster staff to ensure that this will be a pleasant experience. Each step takes you to the next, until your final submission. You will then receive a confirmation of your order as an automated response.

The order is then received at our main office and a representive reviews the order, places it with the proper factory and emails an invoice copy to you in Acrobat PDF format for your review.

How do I know this site & shopping cart is Secure?
Our Miva shopping is "secure" and "safe" for you. It is an encrypted, secure, order processing center hosted with a secure server (Apollo Hosting) in Baltimore, MD. PayPal also has total secure order processing.

Credit Card Information:
Your credit card information is valuable and needs protection, therefore, we will never ask you to send your credit card information via e-mail. Providing us with this information on our secure order forms ensures your protection. Or you are welcome to call in your order on our toll free line. Simply Oak Furniture does not store your credit card information, once processed, it is deleted permanently. If you re-order, you will have to again supply your current credit card information.

When you place your order by phone:
Your call will be answered by a courteous, knowledgeable representative who will guide you every step of the way. Your phone order will be a pleasant experience and one that will be personal in every way.

Within 30 minutes you will receive an email confirmation and a Acrobat .pdf formatted invoice for your review, along with our phone numbers, email address and the name of the representative with whom you spoke. Retain this information for your personal records and feel free to call our toll free number - 866-801-2317 (answered as "one shop for you") - with any questions.

When you cannot receive a .pdf file (invoice)
let us know and we will gladly send a hard copy invoice via USPS

METHODS OF SHIPPING
Federal Express
UPS
USPS
Common Carrier
(NOTE: Truck carriers offer "curb side service" only - should you need assistance bringing the items in, you will have to pay their fee for 'inside delivery'. Arrangements can be made with the carrier when they contact you.)
EXCEPTION: Home Elegance and Leathermen's are delivered by "White Glove" service - unpacked, set up in your home.

With any shipment, by any carrier, if a box has signs of damage, it should be opened while the driver is still there, and if the item inside is damaged, a notation should be made on the delivery paperwork, or the item should be refused and you should then notify us by phone - 866-801-2317, or email - oak-home@simply-oak-furniture.com .

How long before my order ships?
Each Factory has a different time schedule and we will attempt to put the information for your order on the invoice you receive from us. A brief estimate by factory is:
All Wood Bar Stools: ship within 4 - 10 days
Holland Bar Stools: QuickShip items leave within 10-12 days;
Housatonic Hickory: 2 - 4 weeks
Light & Sight lamps: 1-2 days
OakRidge: 10-14 days (made to order)
Old Adirondack: 1 to 2 weeks
Uniquely Wood: 14-20 days

Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. (NOTE: You must call us for a RETURN AUTHORIZATION NUMBER before return can be made.) Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund.
In addition, our items carry a restocking fee which will be deducted from your return should you wish to return them. (see "return policy" below)

How we handle your complaint:
We understand and know that each of us is unique and that our individual issue is most important, and we attempt to treat it as though it were our issue. We treat you as we would want to be treated. That being
Quickly
Fairly
Personally
Respectfully
to your satisfaction

Factory Involvement
Each Factory has their own policies that we must adhere to, and we will explain those with you in detail. The factories we have chosen to work with also want you to be satisfied. Therefore, most complaints can be taken care of in a quick, timely and satisfactory manner, to both yours and our satisfaction.

Better Business Bureau Member
As a member in good standing with the Better Business Bureau, we handle each complaint on an individual basis and if you feel we have not taken care of you - you may contact the BBB and register your complaint with them. They in turn contact us, and if we are at fault, they either site us, require us to fulfil our obligation and if we do not, they terminate us as a member and we are no longer allowed to display their emblem on our pages. As long as we remain a member in good standing, we have the right to proudly display their emblem and our membership with this United States Organization.

Policy
Our Privacy policy is clearly stated and you can view it Here(simply-oak-furniture.com is a division of 1shop4u.com)

Your privacy is very important
We expect our privacy to be respected, and in turn, we respect your right to privacy.

Returns
Any and all returns are handled on an individual basis and not as one group.

Our primary policy is:
1. If the item is damaged or has faulty workmanship, the factory will either replace or repair the item at their discretion.
2. If you want to return the item because you have changed your mind, or do not like the way it looks, the factory has a 20% (twenty percent) restocking fee, plus you are required to pay all shipping charges, and you are responsible for the item arriving at the factory in new and resellable condition. Make sure item is packed well and that you insure return shipment. Any damages occuring during shipping will be your responsibility.

3. Refunds made by us will be via Company Check mailed to your address upon confirmation the item(s) have been received in good condition by the factory. You must call us first for a return authorization number and the address for return - call toll free - 866-801-2317 (answered as One Shop For You)

4. NSF Checks and/or Credit Card Chargebacks

RETURNED CHECKS Any check returned by the bank willb e subject to an additional $30 fee for processing

CREDIT CARD CHARGEBACKS We try our best to be accommodating and sometimes there is an issue with a product or a customer forgets abut an item they purchased. Please call us first to discuss these issues. Should you choose to dispute a transaction with your credit card bank, and the bank rules in our favor, you will be billed a $30 fee for each chargeback you make.